Utility Department

Purpose

The Monroe Utilities Department is a full service municipal utility provider, offering its customers electric, cable television, broadband cable internet, voice over IP phone service, natural gas, water, and wastewater services.

Location

The Customer Service Department is located at City Hall, 215 North Broad Street, Monroe, Georgia.

• Mailing address: PO Box 725, Monroe, Georgia, 30655
• Phone (24-hour): 770-267-3429
• Fax: 770-267-3698

History

In 1904, the Water, Light, and Gas Commission was formed with the mission of providing water and ice service to the citizens of Monroe. The Water, Light, and Gas Commission was a five member utility commission appointed by the City Council. Soon after it's inception, wastewater services were added to their mandate.  In the 1920's, our first electrical grid was laid down and service was provided to the City.  Natural Gas service followed in the 1950's.  Cable television service was added in the 1970's, followed by cable internet service in the late 1990's. In 1999 the Water, Light, and Gas Commission unified all city owned and operated utilities under the Monroe Utilities Network. In 2005, the Water, Light, and Gas Commission was abolished and Monroe Utilities Network was folded into the general city government as a combined department. 

Ways to Pay

For security purposes, you will need the account number and the last four digits of the telephone number listed to acess your account information.

By Phone: 1-833-441-1751

Online:  ONLINE UTILITY PAYMENT

City Hall (Office or Drive-Thru):  Our office and drive-thru hours are from 8am until 5pm Monday through Friday, except holidays.  There is also an automated kiosk for utility payments located in the drive-thru area at City Hall available 24 hours a day.

Automatic Bank Draft:

You may elect to have your monthly utility bill automatically drafted from your bank account by completing the Online Automatic Bank Draft or delivering a copy of the draft form and a voided check to the customer service desk at City Hall.

To cancel an Automatic Bank Draft, complete the Account Changes form.  In the "What needs to Change" field please indicate "Stop Automatic Bank Draft". Such draft will never charge the customer's bank account any sooner than the stated billing due date.

Submitting Paperwork Electronically

In an effort to better serve our customers, all forms detailed below can be completed and submitted online UTILITY ELECTRONIC FORMS ACCESS